last Thursday was my first time doing business with them. Kathleen seems so nice. I had a little mix up. A MISTAKE ON MY PART! BUT I called and Kathleen actually answered the phone right away off business hours and assured me right away that the problem will be fixed. I will update the situation but I believe in her. I think I finally found a company that rocks.! What other company actually doesn’t have a scary robot answering telling you to press 30 different numbers.