FREQUENTLY ASKED QUESTIONS
Here you'll find 90% of the questions we normally get asked every day to save you time. If you can't find what you're looking for, visit our Sell Test Strips page or our Contact page to reach out to us. Thank you!
Please note, DO NOT ship supplies that are expired or that don't match your quote submission, they WILL NOT be returned.
“When will I be paid?” is our most popular question from our customers.
Payment is made no later than 4 business days after we receive your package. We receive a large numbers of boxes, and we need time to remove any labels, inspect the packages, and log in the order details to ensure that your payment is processed correctly.
Of course, we aspire to pay our customers as quickly as possible, so you may see your payment processed much quicker than that!
You will receive an email confirmation when your payment has been processed. If you are wondering if your payment has been issued, please review your email or you can review the status of your quote in your My Account page 24/7.
And please note, although we love to hear from you, emailing to ask when you will receive your payment often delays your payment since it takes time to look up your quote, check with our supply processors and then with our payment system. And this also may delay payments to other sellers as well since we are checking when your payment will be or was processed instead of processing payments :). Please know we understand how important getting paid is and strive to process your payments as fast as possible. We appreciate your business!