FAQs

FREQUENTLY ASKED QUESTIONS

Here you'll find 90% of the questions we normally get asked every day to save you time. If you can't find what you're looking for, visit our Sell Test Strips page or our Contact page to reach out to us. Thank you!

Payment is made 4 business days after we receive your package. We receive a large numbers of boxes and we need time to remove any labels, inspect the packages, and log in the order details to ensure that your payment is processed correctly.

If you are wondering if we have received your shipment or if your payment has been issued, you can review the status of your order in your My Account page.©